Legal

Privacy Policy

Last updated: February 06, 2026

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number
• Account login credentials
• Payment and billing information (processed securely by third-party providers)

Health Information

• Medical history and health-related information you submit
• Information provided through medical intake forms
• Communications with licensed healthcare providers

Technical & Usage Information

• Device and browser information
• IP address
• Pages visited and interactions on our website
• Cookies and similar tracking technologies

We collect only the information necessary to provide and support our services.

How We Use Your Information

Your information may be used to:

• Provide access to NovaraMD services
• Facilitate medical evaluations and virtual care
• Connect you with licensed healthcare providers
• Coordinate prescriptions, labs, and care services
• Process payments and manage billing
• Communicate with you about your care or account
• Improve platform performance and user experience
• Comply with legal, regulatory, and compliance obligations

We do not sell your personal or health information.

Health Information & HIPAA

Certain information we collect may be considered protected health information (PHI) under HIPAA.

We handle PHI in accordance with applicable privacy and security laws, including HIPAA. Detailed information about how PHI is used and disclosed is provided in our HIPAA Privacy Practices.

Sharing of Information

We may share your information only as permitted by law, including:

• With licensed healthcare providers involved in your care
• With partner pharmacies, laboratories, or medical service providers when necessary
• With service providers who support our operations under confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or security of users or the platform

All partners and vendors are required to follow applicable privacy and security standards.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Improve user experience
• Understand website usage patterns

You may control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Contact Us

Questions about this Privacy Policy, or a request concerning your information, can be sent to info@novaramd.com.